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Does your firm have a Crisis Management
Plan? |
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- Evacuation
procedures, and alternative routes
(internal/external), in case
of building or road barriers
or blockages.
- First Aid,
EMT or paramedic support on site,
or on call.
- Transportation
alternatives (for employees and
critical files, materials).
- Data backup
procedures and locations for
files, proprietary information,
employee records, customer files,
vendor files, etc.
- Electronic
security procedures: for authorized
access to buildings, secured
areas, computer files and networks,
levels of security within file
groups, passwords, photo IDs,
card readers, firewalls, encryption,
other related issues.
- Relocation
alternatives: Rallying points,
alternative emergency operations
center, and where (and when)
employees would report after
a disaster.
- Availability
of fire fighting devices, including
extinguishers (with current certifications),
hoses, ladders, hard hats, anti-smoke
inhalation masks, axes, mauls
and other emergency tools.
- Working sprinklers,
Halon gas (or other fire retardant)
systems, automatic fire doors,
emergency fire department and
employee notification alarms
and similar tools.
- Battery charged
and equipped smoke detectors,
emergency lights, exit lights
and other signage designed to
show access and egress.
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| + Does the plan address company survival and continuity planning options in the event of natural or man-made disasters? |
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- Is there a
multi-network notification system,
and alternatives, for managers
and employees to use if standard
systems are down, too busy or
inoperative?
- Is there a
separate, formal notification
plan for employees' immediate
families and close relatives
in the event of loss of life,
missing personnel, etc.?
- Does the company
have a discrete notification
system for caregivers, day care
operators and others upon whom
employees may depend for family
member support?
- Is there an
employee "hot line" company
personnel can call in the event
of emergencies? (or an internal
Web site, fax broadcast service,
wireless notification procedure,
etc.)
- Does the company
have a plan of action, or chart,
that specifies whom should be
contacted, at what locations,
and listing multiple (current)
phone/cellular/pager numbers,
based on the severity of potential
emergency scenarios?
- Are these notification
lists kept current and do they
include key groups such as:
- Shareholders
- Customers
- Key media
and market analysts
- Local government
officials
- Regulatory
agencies
- Law enforcement
personnel
- Union officials
- Engineering,
operations and facilities personnel
- Architects
and drawings/plans/blue prints
of all company buildings
- Insurance
contacts and policies
- Major suppliers
and vendors
- Consultants:
Attorneys, industrial hygienists,
environmental that can be called
in to cope with adversarial questions
and deal with matters within
their areas of expertise.
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+ Are emergency contact and notification procedures an integral part of the plan?
- Is there a
multi-network notification system,
and alternatives, for managers
and employees to use if standard
systems are down, too busy or
inoperative?
- Is there a
separate, formal notification
plan for employees' immediate
families and close relatives
in the event of loss of life,
missing personnel, etc.?
- Does the company
have a discrete notification
system for caregivers, day care
operators and others upon whom
employees may depend
for family member support?
- Is there an
employee "hot line" company
personnel can call in the event
of emergencies? (or an internal
Web site, fax broadcast service,
wireless notification procedure,
etc.)
- Does the company
have a plan of action, or chart,
that specifies whom should be
contacted, at what locations,
and listing multiple (current)
phone/cellular/pager numbers,
based on the severity of potential
emergency scenarios?
- Are these notification
lists kept current and do they
include key groups such as:
- Shareholders
- Customers
- Key media
and market analysts
- Local government
officials
- Regulatory
agencies
- Law enforcement
personnel
- Union officials
- Engineering,
operations and facilities personnel
- Architects
and drawings/plans/blue prints
of all company buildings
- Insurance
contacts and policies
- Major suppliers
and vendors
- Consultants:
Attorneys, industrial hygienists,
environmental that can be called
in to cope with adversarial questions
and deal with matters within
their areas of expertise.
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Does the plan include emergency supplies,
employee health records, first aid
as well as emotional trauma care? |
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- Are disaster
supplies (food, water, first
aid, blankets, flashlights, etc.)
stockpiled in each company location,
at central sites and/or available
in company vehicles?
- Are company
personnel trained in basic first
aid, CPR and defibrillation techniques?
- Are their certifications
current?
- Does the plan
include how to cope with emotional
and psychological trauma, through
the use of trauma counselors,
clergy, psychologists, etc.?
- Does the company
hold regular training exercises
to test proficiencies in first
aid, triage, etc.?
- Are employee
blood types, RH factors, health
conditions (i.e., asthma, heart,
allergies, pregnancy, etc.) and
special medical requirements
(i.e., prescription drugs, respiratory
breathing devices and oxygen,
wheelchairs, walking aids, hearing
aids, etc.) on record with human
resources in the event that such
items would need to be replaced
or supplied in emergencies or
knowledge of such things be made
known to medical personnel?
- Is there a
plan in place to assist handicapped
employees in exiting the premises,
getting special transportation
or medical support?
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Are physical plant continuity considerations
covered in the crisis plan? |
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- Does the company
and its satellite locations have
their own back up power supplies
(off of the public grid) including
such things as battery backup
or diesel/turbine generators,
solar panels, etc.?
- Does the company
have its own equipment for moving
machines and heavy objects, for
opening blocked access points,
or can it obtain such services
quickly if needed?
- Does the firm
have air and water purification/filtration
systems internally?
- Does the firm
have emergency communications
equipment, beyond cellular, to
include microwave radio devices,
infra red, satellite, etc., using
discrete frequency bands?
- Does the company
have its own water, gas and/or
heating oil supplies, or must
it rely on public pipelines and
delivery services?
- Is there a
backup for ventilation and outside
air circulation in unsealed as
well as sealed buildings should
the HVAC system be down or offline?
- Does the company
have water pumps and portable
vacuum systems to remove water,
debris and smoke from affected
areas in an emergency?
- Are portable
heating or air conditioning units
available within the company,
especially in regions where temperatures
can drop below -- or rise above
-- comfort zones, in the event
of public power failures?
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Does the firm have an updated crisis
communications plan that can address
a wide range of potential issues and
concerns? |
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- Does this plan
include what should be discussed,
in how much detail and to whom
information should be released
following a crisis?
- Is there a
public hot line, or a "dark" Website
that can be activated on short
notice, to provide information
during an emergency to everyone
in the community?
- Is the company
prepared to respond immediately
to the media? (With sample news
release drafts covering common
contingencies and/or fill-in-the-blanks
press templates, so authorized
personnel can use these tools
to quickly "plug-in-and-play" factual
information as required.)
- Are written
guidelines in place instructing
those dealing with an issue on
how to gather information about
a crisis, or potential crisis?
- Have selected
senior managers, or other designated
spokespersons, been media trained?
- Is there a
readily-available and easily-accessible
database of information about
the company in case of emergencies
(updated company background information
on a Web site or in hard copy
form)?
- Is the company
prepared to address product or
facility safety issues forthrightly
and in a timely and factual manner?
- Does the company
have an updated safety record
for review and dissemination?
- If public health
is in jeopardy, based on a product,
action or mistake of the company
and/or its affiliates, or due
to contamination issues, is the
firm ready to alert the appropriate
audiences and take corrective
steps?
- If a service
provision company is involved,
does the firm have a messaging
plan focusing on the need to
inform customers or the public
concerning service availability
and continuity?
- If the crisis
is related to the financial health
of the company, does the firm
have a plan to inform all key
stakeholders (i.e., employees,
customers, investors, the SEC,
the banking and investment community,
financial analysts and the public)
with pertinent details they will
need to make informed decisions Ð whether
or not the firm is public or
private? (A classic example for
publicly-held companies is whether
or not a costly crisis qualifies
as a "material event" that
must be publicized.)
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